Privacy Policy

We collect information to provide and improve our IPTV services. The types of information we collect include:

We collect information through various methods:

• Direct Collection: When you create an account, purchase a subscription, or contact customer support
• Automatic Collection: Through your use of our IPTV service and website
• Payment Processors: Via secure payment gateways like PayPal and Stripe
• Free Trial: When you sign up for our free trial service

We use your personal information for the following purposes:

• Service Delivery: To provide IPTV streaming services and manage your subscription
• Customer Support: To respond to your inquiries and provide technical assistance
• Account Management: To create and maintain your account, process payments
• Service Improvement: To analyze usage patterns to enhance our service quality
• Communications: To send service updates, promotional offers, and important notices
• Legal Compliance: To comply with legal obligations and protect our rights

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our service (payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or governmental regulations
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets
• Protection: To protect our rights, safety, or the rights and safety of our users

All third-party service providers are bound by confidentiality agreements and data protection requirements.

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS technology
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We perform regular security assessments and updates
• Payment Security: We use PCI-compliant payment processors for all transactions

While we implement robust security measures, no method of transmission over the Internet is 100% secure. We recommend using strong passwords and keeping your login credentials confidential.

Under Swiss data protection laws, you have the following rights:

• Access: To request a copy of the personal information we hold about you
• Correction: To update or correct inaccurate personal information
• Deletion: To request the erasure of your personal information (subject to legal obligations)
• Portability: To receive your personal data in a structured, machine-readable format
• Opt-out: To unsubscribe from marketing communications at any time
• Restriction: To request the limitation of processing under certain circumstances

To exercise these rights, please contact our support team via WhatsApp or our website chat.

We retain your personal information only for as long as necessary to:

• Provide our IPTV services during your active subscription
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate purposes

After account termination, we may retain certain information for up to 3 years for legal and business purposes, after which it will be securely deleted.

Our website and services use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and user behavior
• Improve service performance and user experience
• Provide personalized content and recommendations

You can control cookie settings via your browser preferences. However, disabling cookies may affect certain website functionalities.

As a Swiss-based company, we primarily store and process data in Switzerland and the European Economic Area. If we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by Swiss authorities
• Adequacy decisions recognizing equivalent protection levels
• Other legally recognized safeguards

Our IPTV services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete this information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or service notifications

Your continued use of our services after policy changes indicates your acceptance of the updated terms.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Customer Support: Available 24/7 via WhatsApp
• Response Time: We aim to respond within 24 hours
• Data Protection Inquiries: Contact our support team for privacy-related requests