Refund Policy

We strongly encourage all potential customers to take advantage of our FREE TRIAL before any purchase. This allows you to test the quality of our IPTV service, the range of channels, streaming performance, and compatibility with your devices at no cost.

The free trial gives you the opportunity to thoroughly evaluate our service and ensure it meets your expectations before committing to a paid subscription.

IPTV subscriptions are considered digital services that provide immediate access to streaming content. Once your subscription is activated and login credentials are provided, the service is considered "used" and cannot be returned or refunded.

This policy applies to all subscription periods, including 1-month, 3-month, 6-month, and 12-month packages.

All IPTV subscription purchases are processed via secure payment gateways including PayPal, Stripe, or direct bank transfers. These gateways ensure safe and secure transactions using various credit and debit cards in different countries, without storing your payment details during the transaction.

Due to the immediate digital nature of our service, all payments are processed instantly upon confirmation.

After successful payment, you will receive your IPTV subscription details including:

• Login credentials (username and password)
• Server information and connection details
• Installation instructions for various devices
• Customer support contact information

If you do not receive your subscription details within 24 hours of payment, please contact us immediately with your transaction information so we can ensure prompt delivery of your service.

Although we maintain a strict no-refund policy, we provide a full technical support to ensure you can fully utilize your IPTV subscription. Our support team is available 24/7 to assist you with:

• Installation and configuration assistance
• Device compatibility issues
• Streaming quality optimization
• Channel access issues
• General troubleshooting

We guarantee 99.9% uptime and high-quality streaming for all our IPTV services. Our robust infrastructure ensures reliable access to your subscribed content throughout your subscription period.

In the rare event of prolonged service outages on our end, we will provide service time extensions equivalent to the downtime experienced.

By purchasing an IPTV subscription from Helvetia IPTV, you acknowledge that you have read, understood, and agreed to this refund policy. We recommend carefully reviewing all terms and using our free trial before making any purchasing decision.

This policy is governed by Swiss law, and any dispute will be handled according to applicable Swiss regulations.